FAQs for the Parents

If we still haven’t answered all questions you may have in this section, don’t hesitate to call or email.

Do your camps have insurance cover?

Yes, all of our camps are fully insured.

Are all camp staff qualified?

All of our coaching staff have experience in working with children, most of them are qualified teachers.  All coaching staff must be registered with the Protecting Vulnerable Groups (PVG) Scheme to work for Summer in the City.

What happens if my child has an accident?

All our coaching staff are fully certified first aiders and also hold their advanced paediatric fist aid qualification as well.  So, if your child has an accident we will be able to tend to them.

My child is booked into camp, but is sick – what should I do?

Parents/guardians are responsible for determining their child’s ability to actively participate in the daily activities. If your child is ill and unable to attend camp please notify our team on 07709785413.

Please do not send ill children to camp. While we sympathise with the needs of each parent and their child, we must provide a healthy environment for everyone at the camp. A sick child often needs one-on-one attention and it is difficult for our coaches to take the necessary time away from activities. We have instituted this policy based on the wishes and opinions of our parents, to avoid any confusion over the health and well being of your children.

Unfortunately, if your child is ill we cannot offer a refund.

My child has a severe allergy/medical condition, can they still come to camp?

YES OF COURSE THEY CAN.  If your child has a bad allergy or a medical condition please stipulate this on your booking form, we will do our best to accommodate the needs of your child.  It is also advisable that you discuss this with the camp manager on your first day of arrival.  If your child has a nut allergy, this is not a problem as we have a nut free policy at our camps.  Coloured bands will be given out to those that have allergies when they arrive in the morning for sign-in.  Please ensure that this action is repeated each day.

All medical information is confidential and attention will not be drawn to the condition.  Where necessary, details will be passed to the group coach for safety purposes.

My child has left belongings at camp – how can I claim lost property?

We do our best to return lost items, there will be a rail that at our entrance where we hang up akll lost property, please check this before leaving camp.  Lost property will be left at the venue for ease of collection.

Please ensure that clothes and belongings are clearly labelled with your child’s full name. Due to the nature of our activities, we recommend that children do not wear their best or most expensive clothing for camp.

How do I pay for the camp?

You can pay for the camp online or at the venue in person whatever is easiest for you.

Am I able to contact my child whilst they’re at camp?

Yes, if you need to contact your child during camp, call us on 07709785413.

Can I make changes to my booking?

Yes of course, just let us know with as much notice as possible by contacting us on 07709785413.

I have more than one child booked in, do you offer any discount?

If your children are booked in for the full week, we offer a 5% discount for your entire booking.

My child won’t know anyone, can they be grouped with friends?

Most children who come to camp don’t know anyone but they quickly make new friends on their first day, we will ensure that they are not alone and help to integrate them with campers of a similar age.   If your child has friends already at camp then it is possible for them to be put in the same group.

Do children enjoy activities outdoors, as well as indoors?

We have access to outdoor facilities at every one of our venues, we will get the children outside as much as possible (weather permitting!), so please bring shoes for both indoor and outdoor activities and appropriate clothes for the weather.

Does my child have to be booked into camp for the full week?

No, we offer a day rate so your child can come as many or as few times as they want during the week.

What age of children do you take?

The youngest child we take is age 5 and the oldest is 16.

What happens if I’m late to pick up my child?

We will never leave a child on their own so if you are late, we will stay with them. If you know you will be late, try to let us know by contacting the team on 07709785413.