Important Information
Thank you for your booking! We’ve put together some answers to important questions.
Please keep this email for reference and, if you need anything else, just reply to this email.
What will a typical week at camp look like?
Each camp is typically split into four sessions with breaks and lunch times. Some of our camps like theatre and drama may operate slightly different timings just depending on rehearsals but shouldn’t affect pick up and drop off times.
A typical week at our multisport camps will look something like …
All other sessions are filled with various different sports and activities. Examples can be found on our website home page or on our social media outlets. Please note, we do NOT operate a set timetable, we MUST flexible when it comes to the weather – should it be dry we will aim to get outside as much as possible.
Should you wish to collect early, or drop off later that is fine however, it is advisable that you co-ordinate this coincide with break times as staff are out running sessions.
Is SiTC nut free?
Yes, we are. Please ENSURE that there are NO NUTs or NUT EXTRACTS in packed lunches as we do have campers with severe allergies.
What camps are on offer?
Traditionally SiTC has run multisport camps but due to popular demand we have added specialist camps that include gymnastics, dance, theatre and drama, football, rugby and tennis. Please ensure that you have booked for the right camp. Multiport camp does not gain you access to the gymnastics specific camp for example. Specialist camps are a slightly different cost per day.
Please check our website and/or the downloadable SiTC magazine that can be found on the homepage of our website so you can check what camps and running where to ensure you are booking for the right thing,
What are CHAMPIONS?
What happens if my child has an accident?
Our coaching staff are certified first aiders, if your child has an accident, we will be able to tend to them. Should the accident be serious we will call you directly.
My child is booked into camp, but is sick – what should I do?
Parents/guardians are responsible for determining their child’s ability to actively participate in the daily activities. If your child is ill and unable to attend camp please notify our team via email.
Please do not send ill children to camp. While we sympathise with the needs of each parent and their child, we must provide a healthy environment for everyone at the camp. A sick child often needs one-on-one attention, and it is difficult for our coaches to take the necessary time away from activities. We have instituted this policy based on the wishes and opinions of our parents.
Unfortunately, if your child is ill, we cannot offer a refund, however we will keep your days in credit for you.
My child has a severe allergy/medical condition, can they still come to camp?
Yes, of course they can! If your child has a bad allergy or a medical condition, please stipulate this on your booking form, we will do our best to accommodate the needs of your child. It is also advisable that you discuss this with the camp manager on your first day of arrival. If your child has a nut allergy, this is not a problem as we have a nut free policy at our camps.
All medical information is confidential, and attention will not be drawn to the condition. Where necessary, details will be passed to the group coach for safety purposes.
My child has left belongings at camp – how can I claim lost property?
We do our best to return lost items, there will be a rail/table at entrances where we display all lost property, please check this before leaving camp. Lost property will be left at the venue for ease of collection.
Please ensure that clothes and belongings are clearly labelled with your child’s full name. Due to the nature of our activities, we recommend that children do not wear their best or most expensive clothing to camp.
Please note we are unable to keep hold of lost property once camp has finished. We send left-over items to local charity shops.
How do I pay for the camp?
Most of our payments are done online through the online booking form. You can opt to do a bank transfer at a later date, but this must be done before your child attends camp. Places are not secured until payment has been made, should a camp become fully booked we would no longer be able to offer you a place. We do not offer a card facility payment at our camps.
Can I make changes to my booking?
Yes of course, just let us know with as much notice as possible by contacting us via email at info@summer-in-the-city.co.uk
My child won’t know anyone, can they be grouped with friends?
Most children who come to camp don’t know anyone, but they quickly make new friends on their first day, we will ensure that they are not alone and help to integrate them with campers of a similar age. If your child has friends already at camp, then it is possible for them to be put in the same group.
Do children enjoy activities outdoors, as well as indoors?
We have access to outdoor facilities at every one of our venues, we will get the children outside as much as possible (weather permitting!), so please bring shoes for both indoor and outdoor activities and appropriate clothes for the weather.
What age of children do you take?
The youngest child we take is age 4 and the oldest is 12.
For children aged 13+ we run our CHAMPIONS programme. This is a volunteering programme where the CHAMPION will be given a uniform and responsibility to assist coaches. This involves setting up equipment and activities, assisting in our sanitising procedures and helping coaches. This can go towards volunteering requirements for CV, Duke of Edinburgh or other applications. Our CHAMPIONS programme teaches responsibility and encourages a hard work ethic whilst still having fun as part of a team.
What happens if I’m late to pick up my child?
We will never leave a child on their own so if you are late, we will stay with them. If you know you will be late, try to let us know by contacting the team on 07709785413. Late fees are in effect for parents/guardians, these fees are charged at a standard rate of £25 per child – insurance does not cover any individuals after 6pm as buildings close at this time meaning staff and campers need to sit and wait outside.
Will my child be safe with you?
Children must be signed in and out on arrival and departure by nominated guardians. If however, they are allowed to move to and from camp independently then please let us know.
Where can I find updates and photos?
We are very active on social media! All of our social media platforms post regular updates, photos and videos from camp. We also post our Friday dress up themes here to allow extra preparation. Please note you can specify on our booking form if you do not wish your child to be photographed.
Follow us here:
What is your Cancellation Policy?
We currently operate a no refund policy. This is because we regularly have to turn families and campers away as we are often fully booked, particularly during the summer months. Anything you don’t use however, will be kept in credit for you so that families do not lose out on what they have paid for.
A note on our yearly summer EXTRVAGANZA event…
This will always be booked as a separate event so that we can best manage this event. Should you have a booking the week that this is running the cost will reflect the fact that this does NOT cover this specific day. You will always have to make a separate booking for EXTRAVAGANZA. This is a sell out each year so please do get in early to avoid disappointment.